GLIDE Sponsored Studio
Journey into acupuncture: build trust and relationships through acupuncture service in GLIDE Foundation
Team
Taewuk Kim
Yujin Cha
Morgan Wash
Josh Yule
Chloe Chen(me)
Contribution
Project management, research, concept ideation, service design
Time
Tool
Illustrator, Figma, Premiere Pro
Feb - May, 2022
Acupuncture service faces the barriers of being less known by the community and hard to build trust and relationships with the clients. With the service we re-design, GLIDE can build trust and relationships with clients by demonstrating how acupuncture can help ease the pain.
Re-Design Service Storyboard
Pain Point
People don’t know that GLIDE has this service and provides it as a free service.
Solution
Inform people of acupuncture through GLIDE’s Most well-known service, the Free Meals service.
Pain Point
Paper-based check-in results in clients repeatedly filling out forms on each visit; difficult to track information if needed.
Solution
A file-management application on digital devices to store information; make the check-in process more convenient by reducing repetitive steps.
Pain Point
People are hesitant to trust medical staff due to past negative experiences.
Solution
The staff needs to maintain more communication with the patient to confirm clients' status while providing services.
Pain Point
No feedback system to collect clients' thoughts.
Solution
After the treatment, give out feedback cards to patients who want to share their opinions about the service.